Refund Policy

Last updated: May 21, 2026

Refund Policy

General terms

Neuromia services (access to AI models, content generation) are considered rendered at the moment the generation result is successfully delivered to the User's personal cabinet. Credits deducted from the balance for successfully completed generations are non-refundable.

Cases where a refund is possible

1. Failure caused by the Contractor. If a generation was not executed due to technical reasons related to the platform (not related to the AI provider's actions or the prompt content) and credits were deducted — they are returned to the balance automatically. If the automatic refund did not work, contact support.

2. Refund of funds from the balance. If services cannot be provided due to the Contractor's fault, the Contractor undertakes to refund the funds paid by the Customer (clause 22 of the Offer Agreement).

Cases where a refund is NOT issued

  • The generation was executed, but the User is not satisfied with the result (subjective quality assessment) — AI models are probabilistic; an exact match with the prompt is not guaranteed.
  • The AI provider rejected the request due to a content policy violation (NSFW, violence, faces of celebrities, etc.) — credits are NOT deducted in such cases. If they were, please contact us and we'll sort it out.
  • The User changed their mind about the service after it was rendered.
  • The User did not use the credits remaining on the balance.

How to request a refund

  1. Send an email to support@neuromia.ru with the subject "Refund request".
  2. In the body, include: the account email, top-up date, amount, description of the issue, generation ID (if applicable).
  3. Review period — up to 30 days.

Refund method

22.1 Refunds are processed to the same payment instrument from which the payment was made (bank card or payment system).

Sole proprietor Kiselev Sergey Vitalyevich · INN 930500610657 · OGRN 324930100018638